I Have To Do What?

pr_700p_device.jpgI was chatting with a friend today and he relayed a story about a call to Apple tech support. Trying to diagnose a problem they told him to perform a maneuver that most gymnasts would have trouble with.

“While holding the Apple + Alt + P + R keys, press and hold the Reset/Power button.”

Convinced he had been asked to perform the most difficult key press combination of all time, I told him about the time I had to do a zero out reset on my Palm Treo. I think they called it a zero out reset because you have exactly a ZERO percent chance of performing it correctly.

Here are the directions from PalmOne’s website:

  1. Read through these instructions before attempting the reset. We made this method of zero out reset extremely awkward to perform, so that it would not happen by accident. You may need the help of a dextrous friend if you find it too difficult to do by yourself.
  2. Connect your device to its HotSync cable or cradle. The HotSync cable does not need to be connected to your PC, and it does not need to be connected to power.
  3. Press and hold the Power button and UP on the 5-way navigator.
  4. While continuing to hold Power and UP, press and hold the HotSync button on the HotSync cable or cradle. As you press HotSync, make sure your other finger doesn’t slide to LEFT or RIGHT on the 5-way navigator; it needs to be exactly on UP during the entire process. Although you are pressing the HotSync button, a HotSync operation should not begin.
  5. While continuing to hold Power, UP and HotSync, press and release the RESET button on the back panel of your device (where’s the reset hole?). This is very difficult to do with only one person; you may wish to hold the stylus in your mouth and use your hands to press Power, UP and HotSync.
  6. Release Power, UP and HotSync.
  7. If you did this reset correctly, the screen of your device will go blank, and you will not be able to turn it on. The charging LED will not light up, even if it’s connected to power. It will appear to be “dead.” (any other activity such as the Palm OS logo or a rainbow-colored Boot Log screen appearing means the reset was performed incorrectly; try again)

First off, when they suggest you may need a dextrous friend to assist you with the reset you know you’re in trouble. If that weren’t bad enough, by step 5 they’re actually suggesting you hold the stylus in your mouth! Uhh I’m no lawyer or anything, but asking people to put a slim, sharpened metal object in their mouth to press buttons seems like a lawsuit waiting to happen.

And I love step 7: “If you did this reset correctly”. Come on, you KNOW for a fact the person didn’t do it correctly. Just be honest and change step 7 to read: “7: Do it again…and again…and again”.

Sorry Pete, I’m pretty sure the Palm Treo zero-out reset is THE most difficult key press of all time.

PS – Thanks Jake, Andy and Mark for helping me reset my Treo that day….

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One thought on “I Have To Do What?

  1. It sounds like they have upgraded the difficulty level. I only needed to use 3 hands to reset the Zire. This is why I will be upgrading from my Palm Zire72 to an iPhone instead of a Trio. Who really cares if it will run Me-Inc applications. I just want to be able to use the thing with one hand.

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